Frequently Asked Questions

General Questions

All your questions are here!

Do you have a physical store?

Jideco has lots of projects!

We currently don't have a commercial arcade but we are working on it!

However, we do have a storage facility that we have renamed "Showroom" and it can be visited by appointment to share a memorable experience, present our new products and also offer you a good coffee. We look forward to meeting you.

What are the products?

Jideco is getting richer!

Many of our products are handmade, and all are produced responsibly. We also have many unique pieces to preserve authenticity and originality. This is the Jideco concept: offering everyone the opportunity to obtain a unique, high-quality, and durable piece crafted by a talented craftsman!

How to contact you?

Jideco remains close to its consumers.

We are reachable and available by email at contact@jideco.ch and directly on Instagram.

We would be honored to meet you at a new fair or exhibition.

Showroom visits and Click & Collect are by appointment only.

What are your social networks?

Jideco reveals everything!

We started with a first license with our website www.jideco.ch, for which it was transformed into www.jidecohome.com! This is an excellent evolution that is close to our hearts.

We are present on Linkedlin, Tiktok, Instagram and Facebook.

How do you select the artisans?

Jideco cares about its brands!

We see these collaborations not only as a reflection of the power of creators, but also as a reflection of the values ​​of sharing. Our brands come from all over the world, and we are proud to embrace diverse cultures, all equally responsible, concerned, and ethical for our environment and human rights.

Are you also a craftsman and would you like to resell to Jideco?

We would be delighted to meet you and discuss our shared visions. Contact us without delay and we will get back to you as soon as possible.

Orders & Billing

All your questions are here!

How to order a product?

Jideco opens its doors to its customers!

Orders can be placed directly on our website www.jideco.ch or directly with us at a fair or event. You will find a wide range of interior design and furniture products. An order confirmation will be sent to you by email, and your order will be tracked until delivery. We like to establish a direct connection with our customers and ensure that the entire process runs smoothly.

What are the payment methods?

Jideco is evolving!

The payment methods authorized on our platform are secure: by credit card or Klarna. Payment is made at the time of order validation.

If you're visiting the showroom or one of our fairs, we have a payment terminal and Twint. We also accept cash, but we haven't thought about bartering yet!

Shipping & Returns

All your questions are here!

Do you take returns?

Jideco respects you!

As a consumer, you have 14 days after receipt to return the item to us under the conditions listed in our General Conditions of Sale.

What are the delivery costs?

Jideco is getting better!

All our interior decoration products that can be shipped by post will be charged at a price of CHF 7.90.

On the other hand, larger furniture exceeding 30 kg is calculated according to the price list available in our General Conditions of Sale.

What are your packaging options?

Jideco cares about its environment!

We carefully package your products in compliant, FSC-certified packaging that respects product quality. Bulky products, such as furniture, will be packaged and shipped directly by our suppliers to reduce our environmental impact.

Where do you deliver?

Jideco is planning!

We currently deliver throughout Switzerland but are working hard to serve our valued customers in Europe.

Some products are stored in our Showroom and will be shipped from Nyon within 48 working hours – unless otherwise indicated – in order to facilitate delivery times and costs.

For larger products, we will ship directly from supplier stock within 4 business weeks unless otherwise stated.

Can't find your answer?

Please feel free to contact us, we will reply within 24 hours to provide you with an answer.